MeetClara support

Email support@meetclara.org — we read every message.

How do I contact MeetClara support?

Email support@meetclara.org with any question about the app or Clara's calls. For privacy and data requests, write to privacy@meetclara.org. To report a security problem, write to security@meetclara.org. MeetClara LLC · Chicago, IL

Is MeetClara for emergencies?

MeetClara is a companion service — not a medical service, and not a medical alert system or a replacement for 911. If you're worried about your loved one's safety right now, call them, or call 911. Don't wait for an email reply.

How do I delete my account?

In the iPhone app (coming to Android), you can delete your account in Settings: Clara stops calling right away, and the account is permanently erased about a week later — email support@meetclara.org within that week if you change your mind. Email privacy@meetclara.org and we'll send a one-time code to the email address on your account. Reply with that code, and we'll delete the account within 30 days. Step by step: how to delete your MeetClara account.

How do I download my family's recordings and stories?

In the iPhone app (coming to Android), you can download every recording, transcript and story you have access to, from Settings → Your Data. Before anything is deleted, you can ask us for a copy of every recording, transcript and story.

How do I ask about the personal data you hold?

To see, correct or delete the personal data we hold about you, email privacy@meetclara.org. Our privacy policy explains your rights and how we handle your family's data.

Where can I find answers to common questions?

Most questions are answered in our FAQ.